My Work

Mitigating risk and delivering research insights to GA launch

Building a new workflow tool from the ground up

Creating foundational research for our healthcare vertical

Using qualitative and quantitative data to inform the mobile strategy

Survey to understand final signing habits and new feature opportunities

Using journey maps to understand product pain points and the learning experience

Concept testing of a natural language querying tool

Longitudinal study to understand internal adoption of Salesforce's Service Analytics App.

Cognitive task analysis to understand service data needs